English Customer Service Representative (Open for Expats)
Pulau Pinang
Permanent
Full-time
5 days ago
Location: Penang, Malaysia Job Type: Full-time Language Requirement: Good English Industry: Customer Support / BPO Shift: Follow US Shift (including weekends/public holidays, if required) Compensation: Competitive Salary + Language Allowance + Health Benefits Key Responsibilities Handle customer inquiries via voice, email, and chat in English Provide accurate information, guidance, and follow-up on patient cases and service requests Ensure timely resolution of queries while maintaining high customer satisfaction Document interactions in CRM systems accurately and thoroughly Coordinate with internal teams and escalate cases when necessary Requirements Fluent in English Good English communication skills (for internal communication and training) Previous experience in call center, or customer service is a plus Excellent communication and interpersonal skills Willingness to work on night shifts , including weekends and public holidays Currently based in Malaysia or open to relocating in Malaysia What We Offer: Competitive base salary + allowances Relocation support to Penang after the initial remote period. (**For Expats) Competitive salary and benefits package. Professional training and career growth opportunities. A diverse and inclusive workplace with supportive team culture. Career growth opportunities in a reputable international company Show more Show less