About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?Key tasks & responsibilities:Merchant Engagement: Ensure key merchant accounts are maintained to ensure partnership satisfaction and sustainabilityAccount Management:Work closely with the BDMs and various internal teams such as finance, customer support, tech and marketing to support strategic accounts, such as providing account support on booking & settlement reconciliation, onboarding, inventory management, customer service, API mapping and other high priority operational/admin needs.Business Development:Maximize Klook and merchant's sales potential, by ensuring our supply strengths are competitive and meeting best practice standards.Operations: Uphold strong knowledge of all backend, frontend processes and tools related to the operations of the ANZ Business.Skills needed:A roll-up-your sleeves attitudeAttention to detail, organised and meticulously motivated to prioritise tasks on hand and to improve Klook merchant experienceEffective communicator to share and receive key information with the ability to build relationships with key contacts across the companyDemonstrated ability to build, execute and scale processesAbility to work independently and comfortably with others locally and overseas for cross-functional collaborationKlook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
