Office & Client Account Manager (Based in Labuan)

• Proactively identify business opportunities including to partner with the business development teams of Great Eastern Group to meet and exceed overall sales and profitability targets.
• Build and maintain professional relationships and actively engage with clients to understand their needs and provide insurance solutions.
• Prepare key account management information and reports in a timely manner.
• Coordinate proactively with internal support teams and work cross functionally to optimise the customer experience.
• Contribute to sales and marketing initiatives, including events and promotional activities, product launches to drive business growth.
• Oversee the daily operations of the office and ensure office efficiency by planning and executing equipment procurement, office layouts and office systems.
• Develop and implement office procedures and standards to guide office operations, especially in accordance with the Labuan Financial Services Authority (LFSA) guidelines terms and conditions.
• Work with Principal Officer in supervising and training all staff in new procedures, guidelines and product knowledge.
• Assist in the running of workplace activities and developing employees to embrace the values and desired culture.
• Coordinate, facilitate and support the convening of all physical / virtual meetings, where applicable, especially involving directors' attendance at Great Eastern Labuan Office.
• As part of the leadership team, work with key stakeholders to proactively shape the organisation's culture and conduct environment that is aligned to the organisation's Core Values.
• Champion culture and conduct behavioural expectations within the team.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns/ risks and proactively shares best risk management practices.

• Bachelor's degree in Finance, Business, Marketing, Economics or a related field.
• Minimum 3-5 years of relevant experience in business development, marketing and/ or operations, experience within the financial institution industry would be an added advantage.
• Excellent interpersonal, presentation, communication and networking skills, with a demonstrable track record in sales/ marketing/ business development.
• Demonstrates a strong work ethic and a customer-centric approach.
• Must possess valid driving license, own transport and willing to travel up to 50% for business purposes.
• High level of integrity, take accountability of work and good attitude over teamwork.
• Take initiative to improve current state of things and adaptable to embrace new changes.

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

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