Work From Home Customer Service Representative - Mandarin & English

Rovo Sdn Bhd

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 6 hours ago
MohonKelayakanLocation: Work From Home/RemoteWho can apply: Open to all Malaysians who can speak & read Mandarin with English.Are you passionate about gaming & great at helping people? Our client is looking for enthusiastic candidates to join their team.You'll be the first point of contact for players worldwide - supporting them with gameplay, account & technical issues while ensuring they have the best gaming experience.
  • Minimum SPM qualification and above
  • Fluent in English and Mandarin (spoken & written)
  • Malaysian Chinese candidates preferred
  • At least 1 year of customer service experience (gaming industry experience is a big plus)
  • Other industries are acceptable if you handled user data, metrics, or backend queries
  • Strong communication, problem-solving, and critical-thinking skills
  • Empathetic, patient, and able to handle customer frustrations professionally
  • Comfortable working night shifts, weekends, and public holidays (24/7 support rotation)
  • Passion for gaming and a good understanding of online gaming culture.
Tanggungjawab
  • Respond promptly and professionally to player inquiries across chat, email, and other support channels.
  • Troubleshoot and resolve issues related to gameplay, accounts, payments, and technical difficulties.
  • Guide players on game rules, strategies, features, and promotions.
  • Document player interactions using customer support tools.
  • Collaborate with development, QA, and other teams to resolve escalated issues.
  • Monitor player feedback and highlight recurring issues for product improvement.
  • Stay updated on game features, events, and promotions.
  • Suggest and contribute to improving customer support processes.
Manfaat
  • KPI Incentives: Up to RM1,100/month
  • Night Shift Allowance
  • Overtime Pay
  • EPF, SOCSO, EIS
  • Annual Leave: 12+ days
  • Sick Leave: 14+ days
  • Company-provided business-grade laptop for remote work
Manfaat tambahan
  • Training Provided
KemahiranCustomer Service Communication Skills Mandarin English Problem Solving Active ListeningPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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