Responsibilities Platform Management: Ensure the stable operation of our ServiceNow instance, including upgrades, patches, and performance optimization. Configuration & Development: Configure and customize ServiceNow modules based on business needs, and develop related functionalities (e.g., workflows, scripts, reports). Support & Training: Provide technical support and training to internal users, and create relevant documentation. Continuous Improvement: Identify and implement platform enhancements to boost efficiency and user experience. Qualifications Extensive Experience: At least 1 year of ServiceNow administration or development experience. Technical Proficiency: Familiarity with ServiceNow platform architecture and development skills in JavaScript, GlideRecord, etc. Certifications Preferred: ServiceNow Certified System Administrator (CSA) or related certifications are a plus. Problem-Solver: Excellent analytical and troubleshooting abilities. Collaborative: Strong communication and teamwork skills. Bonus Points For: Experience with ServiceNow integrations. Knowledge of the ITIL framework. Show more Show less