Order Governance Executive
- Selangor
- Training
- Full-time
- Process Sales Orders and Return Orders accurately .
- Provide guidance to the Sales Teams on sales order submission requirements.
- Verify documentation and ensure orders comply with pricing guidelines, HQ Sales Policy, Leasing Guidelines and Corporate policies.
- Coordinate delivery and collection arrangements with Sales, warehouse teams, and logistics vendors.
- Manage manual closure of selected order lines in the ERP system.
- Support and track machine movement activities including:
- Trial machine requests or relocation requests Sales/ADM.
- Short-term loan request raised by STO/Sales.
- Miscellaneous machine-related movements requests submitted by business units.
- Monitor revenue release reports and ensure timely upload of contract documents to the system for billing.
- Submit documentation for contract terminations and archive other requests via Document Management System (DMS).
- Maintain and update order tracking sheets, following up on any outstanding documents.
- Handle order amendments, cancellations, and sales reversals.
- Raise and follow up on ERP system issues via To Connect.
- Monitor overall order status and escalate issues to project teams when necessary.
- Participate in system testing, continuous improvement initiatives, and other tasks or projects as assigned.
- Support internal and external audits by preparing and providing required documentations.
- Min 1 - 5 years of experience in sales operation, order management, or logistics coordination or a related administrative role. (Fresh grads with internship exposure are also welcome to apply!)
- Diploma or Degree in Business Administration, Logistics, Supply Chain Management, Operations or a related field.
- Proficient in Microsoft Office (especially Excel & Outlook).
- Experience with Oracle ERP systems is an added advantage.
- Effective communication and coordination skills, especially in working with cross-functional teams (Sales, Logistic, Billing)
- Strong attention to detail and good analytical skills.
- Team player with a positive, proactive attitude.
- Proactive and solution driven.
- Able to work independently.
- Ability to multitask and perform well in a fast-paced environment.