Client Centre Executive
- Petaling Jaya, Selangor
- Permanent
- Full-time
We are seeking a dynamic and results-driven Client Centre Executive e to join our sales team. The primary responsibility of this role is to connect with potential and existing customers through phone calls, with the goal of generating sales, building customer relationships, and achieving sales targets. The ideal candidate should possess excellent communication skills, a persuasive demeanor, and a passion for sales.About Wealth and Retail BankingWealth and Retail Banking (WRB) serves more than 11 million clients in many of the world's fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.Key Responsibilities:
- Conduct outbound calls to prospective and existing SG customers to promote products and services.
- Understand customer needs and offer appropriate solutions to meet their requirements.
- Maintain a high level of product knowledge to effectively communicate features and benefits to customers.
- Achieve and exceed sales targets and performance metrics.
- Build and maintain strong customer relationships to encourage repeat business and referrals.
- Handle customer inquiries, objections, and complaints in a professional and effective manner.
- Accurately record and update customer information and sales activities in the CRM system.
- Collaborate with the sales admin, Quality Assurance team and other departments to ensure a seamless customer experience.
- Proven experience in a tele sales or similar sales role.
- Excellent verbal communication and interpersonal skills.
- Strong persuasive and negotiation abilities.
- Ability to work independently and as part of a team.
- High level of motivation, enthusiasm, and a positive attitude.
- Ability to handle rejection and remain resilient in a fast-paced sales environment.
- High school diploma or equivalent
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.