Associate, Customer Acquisition

• Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship

• Quarterback sales from lead to purchase; be the main point of contact for customers, leading the sales strategy, overcoming objections and negotiating success

• Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies

• Obsess over customers and prospects to deliver a world-class customer engagement experience

• Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers

• Position competitive offerings and solutions in the context of customer needs and experiences

• Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft's technologies

• Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)

• Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day

• Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers

• Collect feedback from customers and articulate it back to the business: “Voice of customer”

• Ad hoc tasks given

Concentrix