Position: Customer Service Representative Location: KL Sentral, Malaysia Working Hour: 5 days in a week (Mon-Sun). Night shift , 9pm-6am (Rotation Shift) Language : Mandarin / Cantonese Salary : RM4000-RM4500 KPI: Up to 300RM Night Shift Allowance: Up to 320RM Requirement: Degree/Diploma | Fresh Grad [SPM WITH EXP][ PASSED SPM WITH CERT] Responsibilities- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required Track, document and retrieve information in call tracking database. Show more Show less