Audiologist/Product Trainer

Petaling Jaya, Selangor
Permanent
Full-time

8 days ago

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.The role will be part of our Sales team as an Audiologist/Product Trainer to conduct product training, provide technical support, handle customer inquiries, support company growth initiatives and collaborate with the Clinical Excellence Team.What you will do

Conduct onboarding, refresher, and product trainings for WS Audiology brands (Signia/Widex), covering features, troubleshooting, upselling, and basic audiology
Develop, refine, and deliver training materials, clinical support tools, and contribute to SEA webinars in collaboration with the SEA Clinical Excellence Team
Provide technical support for products, equipment, and software; respond promptly to partner inquiries and troubleshoot onsite or remotely
Support repair and after-sales workflows, ensuring efficient service delivery and customer satisfaction
Engage with new business and channel partners through product demos, knowledge sharing, and non-traditional channel training
Enhance partner professionalism in audiology and product expertise, driving stronger customer experience and business growth.

What you bringExperience & Personal competencies

Confidence in presenting with strong written and verbal communication skills
Proficient in MS Office and PowerPoint, with the ability to create impactful training materials
Strong planning, prioritization, and time management skills to manage multiple trainings and client needs
Analytical and problem-solving mindset, with solid organizational and interpersonal skills
A motivated individual with strong desire to learn, grow, and continuously develop professional skills
Flexible and mobile, open to regular travel (up to 50% across Malaysia).

Who we areAt WS Audiology, we provide innovative hearing aids and hearing health services.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.Sounds wonderful? We can't wait to hear from you.WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

WS Audiology

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