Role Overview We're on the hunt for a driven, high-energy leader who thrives in a fast-paced retail environment and bounces back from challenges stronger than ever. As our Retail Operations Manager , you'll take charge of Vans stores across Malaysia-leading from the front, hitting ambitious sales targets, and keeping operations running like clockwork. If you've got the passion, resilience, and leadership chops to inspire teams and deliver unforgettable consumer experiences, this is your stage. What You'll Do Lead & Win - Drive operational and sales performance across multiple stores, smashing targets along the way. Inspire Teams - Recruit, coach, and develop store managers and staff to deliver top-notch service and results. Delight Consumers - Ensure every store visit leaves customers smiling and loyal to our brand. Own the Operations - Streamline processes, maintain flawless inventory control, and uphold gold-standard SOPs. Protect & Improve - Enforce compliance, manage risks, and champion continuous improvement. Make It Happen - Roll out promotions, lead new store openings, and execute projects with speed and precision. What You Bring 5+ years in retail operations (retail sports / active / lifestyle / fashion/multi-store preferred). Proven success in leading teams and delivering strong commercial results. A positive, resilient mindset -quick to adapt, ready to solve problems on the spot. Strong planning, organization, and leadership skills with a hands-on, can-do attitude. Passion for retail, sales, and delivering world-class customer service. Flexibility to work shifts, weekends, and public holidays. Show more Show less