The Assistant Manager, Retail and Sales Operations, supports the Brand Manager in overseeing day-to-day retail operations and ensuring the achievement of sales targets across multiple channels including stand-alone boutiques, Sephora and hotel spas. This role involves store performance management, sales strategy execution, and operational efficiency while ensuring a high level of customer service and brand consistency. The Assistant Manager collaborates with store teams, cross-functional departments, and the Brand Manager to help drive business growth and optimize retail processes. Responsibilities 1. Lead Retail Operations: Operational Efficiency: Oversee the daily operations of retail stores, ensuring all processes are efficient, and aligned with company policies and standards. Store Performance Monitoring: Support in monitoring the performance of retail stores by tracking sales, inventory levels, and operational KPIs. Store Audits: Conduct regular store visits and audits to ensure compliance with brand standards, visual merchandising guidelines, and operational best practices. 2. Sales Strategy Execution: Sales Targets: Set the sales targets, execute sales strategies to meet or exceed sales targets across multiple locations, supporting the Brand Manager in driving revenue growth. Promotional Activities: Support in implementing promotional activities, in-store campaigns, and sales events, ensuring alignment with marketing strategies and business objectives. Sales Performance Tracking: Track daily, weekly, and monthly sales performance, providing insights and recommendations to the Brand Manager for improvement. 3. Team Support and Leadership: Team Management Support: Oversee and mentor store managers and retail teams to ensure they are well-equipped to meet performance goals. Lead sales meetings with store managers and retail team to understand the performance and support the action plans. Training and Development: Help in identifying training needs for staff, and support the implementation of development programs that enhance their skills in customer service, sales techniques, and operations. Performance Feedback: Conduct performance reviews for retail staff, offering feedback and guidance to help teams improve their performance. 4. Customer Experience Enhancement: Customer Service Excellence: Ensure that stores maintain a high standard of customer service and consistently deliver a positive shopping experience for all customers. Customer Feedback: Gather and analyse customer feedback to identify areas for improvement in customer service and in-store experience. Loyalty and Retention Programs: Support the retail teams to manage and promote customer loyalty programs to drive repeat business and enhance customer retention. 5. Inventory and Stock Management: Inventory Oversight: Monitor inventory levels, ensuring accurate stock management, and coordinating with supply chain teams to maintain optimal stock levels in all stores. Product Availability: Work with store teams to ensure product availability, timely restocking, and merchandising that maximizes sales opportunities. 6. Cross-Functional Collaboration: Marketing and Visual Merchandising: Collaborate with the marketing and visual merchandising teams to ensure that in-store promotions are well executed and displays align with company objectives and branding. Work closely with marketing for trade marketing mechanics. Coordination with HR: Work with the HR team to support the recruitment, onboarding, and training of retail staff, ensuring that team members are properly equipped to perform their roles. 7. Budget and Financial Management: Support Financial Management: Assist the Brand Manager in managing retail budgets, including store-level operating expenses, promotional costs, and payroll. Cost Control: Help monitor operational costs and identify opportunities to improve profitability by streamlining processes and controlling expenses. Sales Reporting: Provide financial and sales reports to the Brand Manager, offering insights on areas of improvement and opportunities for cost-saving. 8. Store Expansion and New Store Openings: Support New Store Openings: Plan and execute new store openings, including preparation, staffing, and the setup of retail operations. Launch Support: Work closely with the Brand Manager and cross-functional teams to ensure the smooth launch of new stores, meeting timelines, and operational standards. 9. Market Intelligence & Competitor Monitoring: Competitor Tracking : Monitor competitor activities and trends across all relevant sales channels, covering pricing, promotions, launches, and merchandising. Market Trends : Stay up to date on industry movements, customer behaviour, and emerging opportunities across skincare, wellness, and luxury beauty sectors. Insight Sharing : Consolidate and share findings with the Brand Manager and relevant stakeholders to support strategic planning, marketing alignment, and commercial agility. Qualifications Education: Bachelor's degree in Business Administration, Retail Management, Sales, or a related field. Experience: Minimum of 3-5 years of experience in retail operations or sales management, preferably in a supervisory or assistant manager role. Retail Knowledge: Strong understanding of retail operations, customer service best practices, inventory management, and visual merchandising. Sales Skills: Proven track record of contributing to sales growth and achieving performance targets in a retail environment. Customer-Centric: Passion for delivering Soft Skills Leadership: Experience in team management, with the ability to motivate, mentor, and support retail teams to achieve their goals. Analytical Skills: Ability to analyze sales data, monitor store performance, and provide actionable recommendations for improvement. Communication Skills: Strong verbal and written communication skills, with the ability to collaborate effectively across departments. Organizational Skills: Excellent time management and organizational abilities, with the capability to manage multiple projects and deadlines. Positive Attitude & Emotional Intelligence : Brings a positive, professional attitude with high EQ; able to handle pressure gracefully, resolve conflicts, and build trusted team dynamics. Show more Show less