Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)
Kuala Lumpur
Permanent
Full-time
1 month ago
About The Team Job Description: Handle incoming buyer chats via Shopee&aposs live chat platform Deliver excellent customer service in line with SLA standards Coordinate with internal teams (CS, Warehouse, Logistics) to resolve issues Take ownership of customer concerns and follow through to resolution Identify and suggest process improvements Achieve daily performance KPIs set by the regional team Requirements Candidates must be able to commute to the Unit WA-L2-A1, WA-L2-A2, WA-L2-A3 Bukit Raja Industrial Complex, Jalan Keluli 2B/KU2, Taman Perindustrian Bukit Raja, 41050 Klang, Selangor Willing to work on rotational shifts, weekends and public holidays Overtime (OT) is applicable if required This position will be assigned to a third-party vendor Minimum SPM qualification; diploma or higher preferred Prior experience in customer service, call center, or live chat support is an advantage Proficient in written and spoken English and Bahasa Malaysia Strong communication and problem-solving skills Ability to multitask and work under pressure in a fast-paced environment Must be a team player with a proactive attitude Show more Show less