Responsibilities: 1. Provide expert first-level technical assistance to clients in [Native Language] across multiple communication channels (phone, email, chat). 2. Conduct thorough troubleshooting to resolve hardware and software issues. 3. Document all technical interactions and resolutions with detailed documentation. 4. Escalate complex technical incidents to appropriate specialist teams for advanced resolution. 5. Assist clients with the precise setup, installation, and configuration of software applications. 6. Ensure a positive client experience through professional communication and effective problem resolution. Requirements: 1. Native language fluency with excellent written and verbal communication skills. 2. A minimum of one (1) year or more of proven experience in a technical support capacity. 3. Superior problem-solving and interpersonal communication skills. 4. Meticulous attention to detail and demonstrated ability to multitask. 5. Comprehensive understanding of software applications and computer systems. 6. Proven ability to work efficiently in a high-pressure environment. 7. Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.