Job Description : A.Strategic Responsibilities Quality Management System (QMS) Development : 1.4.1 Assist in designing, implementing, and maintaining the company's QMS to comply with ISO 9001 & 14001 standards. 1.4.2 Support the QA/QC Manager in achieving certification and recertification audits. Customer complaint 1.4.3 Act as the primary point of contact for customer complaints related to product quality. 1.4.4 Analyze complaint trends and provide insights to management for strategic improvements Performance Monitoring & Improvement : 1.4.5 Analyze QA/QC performance metrics and prepare strategic reports for senior management. 1.4.6 Identify systemic issues and lead cross-functional teams to implement corrective and preventive actions (CAPA). Process Optimization & Innovation : 1.5.6 Drive continuous improvement initiatives using tools like Lean Six Sigma, PFMEA, and Statistical Process Control (SPC). 1.5.7 Collaborate with R&D and Production teams to integrate quality into new product development processes. Customer & Supplier Quality Assurance : 1.5.8 Act as the primary point of contact for customer audits and ensure timely resolution of quality-related issues. 1.5.9 Assist purchasing to evaluate and qualify suppliers, ensuring they meet the company's quality standards and regulatory requirements. Team Leadership & Development : 1.5.10 Mentor and develop QA/QC team to enhance technical and leadership capabilities. 1.5.11 Foster a culture of quality excellence and continuous improvement across the organization. Regulatory Compliance & Risk Management : 1.5.12 Monitor changes in regulatory requirements and ensure the company's operations remain compliant. 1.5.13 Conduct risk assessments and develop mitigation strategies for quality and environmental risks. B.Operational Responsibilities Daily Quality Assurance Oversight : 1.5.14 Supervise routine QC inspections, testing, and documentation to ensure product conformity. 1.5.15 Ensure all laboratory analyses are performed accurately and in compliance with SOPs. Non-Conformance Management : 1.5.16 Oversee the generation and resolution of non-conformance reports (NCRs) and customer complaints. 1.5.17 Monitor the effectiveness of corrective actions and ensure timely close-out. Documentation & Reporting : 1.5.18 Maintain accurate records of QA/QC activities, including test result inspection reports, and compliance documentation. 1.5.19 Prepare and present monthly quality reports (MQRs) to senior management. Laboratory & Inventory Management : 1.5.20 Ensure proper upkeep of laboratory facilities, equipment, and chemical stock. 1.5.21 Monitor and optimize inventory levels of spare parts and testing materials. Regulatory & Customer Compliance : 1.5.22 Ensure all products meet customer specifications and regulatory requirements. 1.5.23 Oversee the submission of final discharge Certificates of Analysis (COAs) through the Online Environmental Monitoring (OEM) system. 5S & Workplace Safety : 1.5.24 Enforce the use of Personal Protective Equipment (PPE) and maintain 5S standards in the workplace. 1.5.25 Promote a safe and organized work environment. 1.5.26 To perform any other duties assigned by the management with fully accountability from time to time. Education & Experience Requirement : Minimum bachelor's degree in Technical, Chemistry, Science, Management, Business or relevant field is preferred. Minimum 3 years' proven experience as QA/QC manager and lead a team Be certified as Lead Auditor of Quality Management System ISO9001 Knowledge of science and Lab systems generally attained through studies Proficient in basic analytical techniques in a QC/Commercial setting Previous experience in production or manufacturing Must be able to Listen, Read & Write in Chinese ** Recruitment Notice : We do not appoint or welcome any recruitment agencies or headhunter services. All hiring activities are handled directly by our internal HR team. Please refrain from contacting us regarding such services. ** Show more Show less