Customer Service Team Lead - Mandarin

Teleperformance

  • Malaysia
  • Permanent
  • Full-time
  • 6 days ago
QualificationsMinimum requirements:
  • Bachelor Degree preferred
  • Significant experience in a complex fast paced environment
  • Minimum 2 years of prior relevant people management experience
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Excellent written and verbal communication skills
  • Passion for ensuring an excellent user experience
ResponsibilitiesResponsibilities:
  • Provide mentorship, guidance and career development to members of your team
  • Lead a high-performing team through an exciting transition to build problem solving,
critical thinking, analytical and technical capabilities which will enable the
department to develop deeper, more scalable solutions * Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing,
measuring progress and sharing results * Deliver projects involving quantitative analysis, industry research, and strategydevelopment, working directly with global cross-functional teams to problem solve
analytical approaches and develop solutions * Identify actionable insights, suggest recommendations, and influence team strategythrough effective communication * Advocate for users within their market, partnering with global and cross-functionalteams to develop global solutions

Teleperformance