Job Description: . Coordinate and execute internal and external learning programs with regional, local trainers & BPO Trainers . Facilitate impactful and targeted training sessions for the organization . Manage administrative tasks to ensure smooth execution, follow-up, and consistency of learning initiatives . Assist with assessing training needs and developing yearly training plans for the organization . Deploy a wide variety of training solutions and be exposed to training operations on a local scale . Monitor and evaluate training program effectiveness, success, and ROI periodically and report on them . Work with outsourced vendor partners to achieve overall training strategy . Work closely with the regional team to ensure training strategy alignment . Resolve any specific problems and tailor programs/approach as necessary . Maintain a keen understanding of training trends, developments, and best practices . Challenge yourself in a diverse and dynamic work environment with frequent cross- department initiatives . Take ownership of local initiatives, communicate requirements and timelines to stakeholders Requirements: . At least a Bachelor's degree from any major . At least 5 years of experience in handling end to the end training processes, experience in handling a customer-facing function training is preferably . Ability to communicate and high willingness to collaborate . Excellent problem analysis and problem-solving is required