Deliver excellent customer service through our communication channels via phone, chat, or email. Communicate effectively and professionally with customers, showing empathy and patience. Driven towards achieving individual KPIs and Team Goals Continuously identifying work process improvements and provide prompt feedback during 1:1 sessions as well as team meetings Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required. Advocate the Trip.com culture both internally and externally. Taking ownership of customer concerns and passionate in solving end-to-end travel challenges Assist with ad hoc projects assigned by Team Leads / Supervisors.