Officer, Customer Service (KLEM)

RequirementsJob Purpose

To support customers by providing helpful information, answering questions and responding to complaints.

Job Responsibilities

To man the information counter and assist customers with enquiries and provide accurate information.
To record lost and found items in the mall.
Responding to injuries and accidents in the mall.
To manage and monitor all common facilities i.e. maintain the hygiene of the first aid room, wheelchair, baby stroller, etc.
To ensure all information in the mall (digital panels, website, etc.) is always up to date.
Support the Marketing Communications department in all promotional activities / campaigns / events including event set-up, redemption, circular or tent card circulation, etc.

Minimum Qualifications (Education)

Minimum Years of Experience

Possess at least 1- or 2-years’ experience in preferably shopping malls or hospitality sectors.