Business Performance (Express Delivery) (ShopeeFood)

  • Malaysia
  • Permanent
  • Full-time
  • 1 day ago
Job Description: Data Extraction & Analysis: Gather and analyze data from multiple sources to monitor Express Delivery performance. Build and maintain dashboards and reports to track key metrics and performance trends. Extract insights to support decision-making and enable the execution of Express Delivery initiatives. Performance Monitoring & Optimization: Proactively monitor KPIs to detect operational inefficiencies, risks, and areas for improvement. Identify trends, patterns, and performance gaps to enhance delivery operations. Propose and implement data-driven solutions to optimize performance and meet business targets. Reporting for Management: Prepare regular performance reports, presentations, and insights for senior management. Provide actionable recommendations to support strategic decision-making. Track progress of KPIs and align reporting with business objectives. Project & Stakeholder Management: Lead or manage sub-projects within the Express Delivery project to drive order growth and meet business objectives. Work closely with internal teams (driver, product, operations, logistics) and external partners to ensure alignment and smooth operations. Collaboration & Communication: Collaborate with cross-functional teams to identify and address challenges, ensuring optimal delivery performance. Communicate insights, solutions, and project progress effectively to both technical and non-technical stakeholders. Requirements: Bachelor's degree in Business, Data Analytics, Operations, or a related field. 1-3 years of experience in a data or performance-focused role, preferably in logistics, e-commerce, or operations. Strong proficiency in SQL, Excel, and data visualization tools (e.g., PrestoQuery, Google Data Suite). Exceptional analytical and problem-solving skills with high attention to detail. Strong project management skills with experience leading sub-projects or initiatives. Excellent communication and stakeholder management skills. Ability to work effectively in a fast-paced, cross-functional environment.

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