Description We are seeking a Fresh Graduate/Intern for our IT Customer Support team in Southeast Asia. This entry-level position is ideal for individuals passionate about technology and customer service, looking to kickstart their career in the IT support field. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to IT products and services. Assist customers in setting up and configuring their IT systems. Document customer interactions and technical issues in the support database. Collaborate with other team members to improve service quality and efficiency. Stay updated on the latest IT technologies and trends to provide informed support. Skills and Qualifications Strong understanding of computer systems, mobile devices, and other tech products. Basic knowledge of networking concepts and troubleshooting techniques. Excellent communication skills in English; proficiency in additional Southeast Asian languages is a plus. Ability to work in a fast-paced environment and handle multiple tasks. Customer-oriented attitude with strong problem-solving skills. Familiarity with ticketing systems and remote support tools is an advantage.