Customer Technical Support (Night Shift Required) - Open to IT / ME / CS / EE Fresh Grad
- Kuala Lumpur
- Permanent
- Full-time
- Mandarin Speaker only
- Diploma or higher education level in IT/Engineering/Computer Science/Mechanical Major.
- Had experiences in IT/Engineering/Computer Science/Mechanical industral customer service is preferred.
- Fresh graduate is welcome to apply
- Willing to work rotate shift and WFO
- Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
- Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
- Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
- Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
- Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
- Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicator
- EPF/SOCSO
- Performance Bonus: RM 300
- Transportation Allowance: RM 400
- Mandarin Language Allowance (only entitled after passing probation): RM 500
- Shift Allowances: Afternoon shift RM30/day, Night shift RM70/day
- 13th-month salary + EPF & SOCSO
- Medical claim
- Overtime pay
- 5 Working days
Maukerja