Job Description: Handling payment related inquiries from buyers & sellers Review and collect all necessary information, analyze and contact relevant departments if necessary to pro…
Job Description: Engage with priority sellers via chat to provide prompt and accurate responses to inquiries, concerns, and requests. Resolve seller's issues efficiently and effect…
Job Description: Lead operations' activity and help identify issues to take prevention action Manages a team of in-house and vendor agents to operationalize listings-related tasks …
Job Description: Manage the case volumes, daily attendance, and program break schedules. Populate daily, biweekly, and monthly dashboards & reports Provide clear and concise commen…
Job Description: Understand Shopee's chatbot functionalities in detail: Take ownership on seller Chatbot, develop SOP and solution to improve self service and quality for Shopee Se…
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