Job Responsibility To contact potential or existing customers based on the sales lead/customer database received from all channels to inform them about the product and services rendered by the Company. To complete all sales leads/database received within the agreed Service Level Agreement. To fully utilize the standard script as the guidelines in performing all outbound calls To provide correct information about the company, product, services rendered, cost, and charges (if any) throughout the conversation. Ensure that customers are treated cordially and are held in high esteem. Handle grievances to preserve the company s reputation. Responsible for contacting the lead as and when required to seek and update the status of sales, payment, and financial/banking details concerning the application. To protect all customer information under the Personal Data Protection Act (PDPA) Update customer information in the database, keep records of calls, and sales, and note any useful information. Evaluate sales records periodically to make balances and ensure that sales figures tally with the total number of units sold. To always go the extra mile to meet sales quota and facilitate future sales. To attend any Customer Experience Department meeting, discussion, training, etc. as and when required. To promote a harmonious working environment within the department and the entire organization. To refer to Superior should there be any potential issue/business risks whilst dealing with the potential lead. Job Requirements Diploma/ Bachelor Degree in Business Administration, Sales, or relevant field related preferred At least 1 year of working experience in the related field. Excellent communication and negotiation skills. Familiarity with sales reports and sales records. Understanding of sales performance metrics. Work with individual and team targets. Patient and friendly personality. Can speak Bahasa and English well. Job Benifits EPF/SOCSO/EIS ANNUAL LEAVE/MEDICAL LEAVE/HOSPITALIZATION LEAVE PATERNITY/MATERNITY LEAVE COMPANY INSURANCE COVERAGE DENTAL OR OPTICAL