Seller Operations (Open for Freshgrads) - Operations, MY Marketplace
- Kuala Lumpur
- Permanent
- Full-time
- Support the planning and execution of operational initiatives and feature rollouts that elevate the seller experience.
- Identify process gaps and inefficiencies; propose and implement strategic solutions (e.g., SOP enhancements, new feature recommendations, etc.)
- Monitor seller sentiment across social media and other feedback channels, synthesizing actionable insights
- Develop, refine, and deliver engaging educational and communication materials tailored to sellers' needs
- Deliver high-impact solutions and support by addressing complex seller inquiries with speed, precision, and empathy.
- Leverage data to generate insights, drive decisions, and measure impact.
- Collaborate cross-functionally with product, content, and other operational teams to align efforts and deliver results.
- Bachelor's degree in Business, Engineering, or a related field
- Strong analytical thinking and problem-solving skills, with an ability to navigate complexity and ambiguity
- Excellent communication and interpersonal skills for working with both internal teams and external stakeholders
- Proven ability to manage multiple tasks and deadlines in a fast-paced, dynamic environment
- Demonstrated analytical skills for data gathering and interpretation.
- Experience in crafting clear, engaging, and scalable communication or training materials
- Self-motivated, proactive, and passionate about continuous improvement and innovation
- Open to fresh graduates!