We are looking for a highly skilled Technical Support Senior Technician to join our team. In this role, you will play a key part in new product testing and evaluation before market launch, while also supporting our customers by resolving technical issues and inquiries related to our products. What You'll Do Receive product samples from Supervisor and conduct testing activities such as Aging Test, Consumer Usage Tests, and Cooking Tests . Dismantle products for critical component inspection vs CBTR. Perform product testing using power meter, HI Pot tester, leakage current tester, ground tester, salt test, and capacitor test. Prepare detailed reports and meet with the Product Manager to review product PASS/FAIL status. Provide mentorship and training to junior staff and interns, enhancing technical and troubleshooting skills. Collaborate with China 3rd-party test labs on new product testing and evaluation (sample arrival, NPD requirements, results & reports). Conduct training sessions and briefings for CR and Service Technicians to strengthen customer service and technical troubleshooting. What We're Looking For Strong background in technical product testing and evaluation . Hands-on experience with electrical testing equipment. Ability to prepare and present clear technical reports. Leadership qualities with experience in guiding or training junior staff. Excellent communication and problem-solving skills. Why Join Us Be at the forefront of new product innovations before they launch. Work closely with cross-functional teams and international testing labs. Opportunity to mentor and grow future technical experts . If you are passionate about technical excellence and enjoy both hands-on testing and mentoring others , we'd love to hear from you! Show more Show less