Enterprise Solution Specialist

Jabil

Pulau Pinang
Permanent
Full-time

2 months ago

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.Build your career with Jabil! We challenge and empower you to make most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow!JOB SUMMARYAs Enterprise Solution Specialist, you will have exposure to system functionality and business process knowledge about SAP and integration of SAP with different business applications. Your functional skills will be further enhanced in future because we highly encourage our team member to cross function to different business enterprise functions such as Sales Distributions, Production Planning, Purchasing, Inventory and Quality Management, Finance, Environment, Health and Safety Management and Portal.You will be part of a team size average 20 and working as the Global Third-Level Functional Support (Yes, no coding required! ). You will work closely with the technical team (programmer, basis) and business IT from all around the globe (Asia, Europe, America) to analyze and resolve production application issue. Besides, you will learn to perform configuration in the system. This is perfect job for you if you love investigation, ever-growing and nonboring job!ESSENTIAL DUTIES AND RESPONSIBILITIES

Be proficient and able to work independently in the overall business processes and system functionality for primary application module or functional area
Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions
Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams
Ability to write valid functional specification documents including understanding of table structures, fields and entity relationships.
Ability to mentor ESS I team members
Effectively drive business system process and integration improvements with business process owners
Serve as escalation point for troubleshooting issues per OLA and SLA
Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job technologies required. This could include formal or self paced professional development
May perform full configuration of more than one application module. Perform advanced, customized configuration in at least one application module
Provide functional advice and assistance to other IT teams as necessary
Participate in the exchange of ideas and information within the project / department personnel
Provide status updates of assigned projects to the project team
Ask questions; encourage input from team members
Communicate and provide regular updates to functional manager or supervisor
Drive continuous improvement through trend reporting analysis and metrics management
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new configuration, procedures and processes that are considered “best practice”
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
Confer with reporting manager and team on complex or unusual situations
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
Interpret a variety of instructions furnished in written, verbal, diagram or schedule form
Maintain discretion and confidentiality in all areas pertaining to the IT systems
Understand and embrace business and IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply and follow all procedures within the company security policy.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree in Computer Science or Information Technology or Management Information Systems, or any IT related.
Have at least 1 year of work experience in the business area from an IT perspective.
Have process or system configuration knowledge of SAP or any other ERP specializing in Planning, Purchasing or any other functional areas.
Or an equivalent combination of education, training or experience.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Jabil

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