About the Role In the beauty industry, we are an innovative and fast-growing scalp treatment salon preparing to launch across multiple outlets in Malaysia. As a pioneering hire , the Operations Manager will play a vital role in launching and managing our day-to-day operations, helping shape the brand's standards, service quality, and future growth. This is an exciting opportunity for a hands-on, entrepreneurial individual from the salon, beauty, wellness, startup, or retail sectors who's ready to build something meaningful from the ground up. Key Responsibilities Pre-Opening & Setup Lead the setup and launch of salon outlets, including layout planning, treatment room setup, and product sourcing. Develop and implement SOPs for treatments, consultations, hygiene standards, inventory, and customer service. Liaise with contractors, suppliers, and relevant regulatory bodies to ensure full compliance before launch. Daily Operations Management Oversee daily operations to ensure smooth workflow and exceptional customer service. Monitor hygiene, cleanliness, and adherence to health and safety regulations. Manage scheduling, staff shifts, salon POS, petty cash, and administrative reporting. Team Recruitment & Training Collaborate in recruiting a high-performing team: scalp consultants, therapists, and front-desk staff. Conduct onboarding and continuous training on brand values, product knowledge, and treatment protocols. Lead team performance reviews, meetings, and development initiatives. Customer Experience & Relationship Building Set and maintain high standards for consultations and personalised scalp treatment plans. Manage client feedback, handle complaints professionally, and implement loyalty programmes. Foster a strong, trustworthy reputation within the scalp and hair care industry. Inventory & Vendor Management Manage supplier and vendor relationships for products, tools, and support services. Oversee inventory tracking, stock orders, and efficient stock control to meet salon demand. Sales & Business Growth Work with the founder and marketing team to launch promotions and customer engagement campaigns. Set and monitor sales/treatment targets; analyse performance and optimise operations. Contribute ideas for business expansion, new services, and customer experience improvements. Requirements 3-5 years of relevant experience in salon, beauty, spa, wellness, retail , or startup operations . Hands-on experience in launching or managing multi-outlet operations is a strong advantage. Strong leadership, organisational, and problem-solving skills. Familiar with Malaysian labour laws , salon licensing , and health & safety regulations . Proficient with digital tools and salon POS systems . Excellent communication skills in English , Bahasa Malaysia , and Mandarin . What We Offer Opportunity to shape and grow a new brand from the ground up. Competitive salary up to RM12,000 with performance-based incentives. Contributions to EPF, SOCSO, and EIS. Flexible working environment with clear career advancement opportunities. Continuous professional training and development. Staff discounts on treatments and retail products. Show more Show less