Infrastructure Support Analyst ( Integrated MS/DX)

Kuala Lumpur
Permanent
Full-time

23 days ago

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesAccept All CookiesPress Tab to Move to Skip to Content LinkSearch JobsJob DescriptionInfrastructure Support Analyst ( Integrated MS/DX)Job Location: Kuala LumpurLocation Flexibility: Primary Location OnlyReq Id: 2324Posting Start Date: 8/12/25We are seeking a highly skilled and motivated Integrated MS/DX Analyst. This critical role involves providing comprehensive technical support for a variety of systems, including servers, POS equipment, and other critical infrastructure.The successful candidate will be responsible for receiving and resolving inquiries, performing troubleshooting within defined SLAs, monitoring system health, and managing server operations.This position requires strong technical skills, excellent problem-solving abilities, and practical communication skills with internal and external stakeholders, including Japanese-speaking clients and counterparts.Key Responsibilities:Incident Management: Receive and respond to inquiries via email and phone, resolve them timely and effectively within established Service Level Agreements (SLAs).System Monitoring: Monitor multiple systems, servers, and POS equipment using various monitoring tools, proactively identifying and addressing potential issues.Troubleshooting: Diagnose and resolve technical issues related to servers, POS equipment, and other supported systems.Server Management: Perform server backups, maintenance, and operational tasks to ensure system stability and availability.Reporting: Generate regular reports on system performance, incidents, and other relevant metrics for stakeholders.Communication: Communicate effectively with internal teams and external clients, especially Japanese-speaking clients and counterparts, providing clear and concise updates on incident status and system performance.Collaboration: Collaborate with other team members to resolve complex issues and improve overall system performance.Qualifications:Experience in IT support with a focus on server management and network troubleshooting.Experience using monitoring tools.Monitoring operations using management tools.Strong understanding of server operating systems (Windows).Experience in POS systemMonitoring alerts using management tools.*Ability to follow procedures (power OFF/ON settings, manual operations, stopping and restarting OS on virtual platforms).Excellent problem-solving and analytical skills.*Excellent written and verbal communication skills in Japanese. (N1 or N2)Ability to work independently and as part of a team.Ability to work effectively under pressure and manage multiple priorities.*Able to work on a rotating shift schedule, including weekends and holidays.*Must be able to work in the designated project room at the head office.Training will be provided to the successful candidate.

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