Credit Management & Customer Master Analyst

• Review and assess customer credit applications by evaluating financials statements, payment history, and external credit reports.
• Prepare clear credit risk assessments and credit scoring report to support decision making.
• Recommend appropriate credit limits and terms to the designated approver based on risk analysis.
• Provide support on service and order on credit hold by working closely with internal stakeholders to minimize disruption.
• Maintain complete and accurate documentation for all credit reviews and approvals ensuring audit readiness.
• Generate report related to credit hold status.
• Assist in managing blocked order queues to ensure timely action is taken.
• Customer Master Data:
• Create, maintain, and validate customer master record in ERP system, ensuring data accuracy, consistency, and alignment with business rules.
• Validate and verify supporting documents for customer creation, updates, and changes, ensuring they meet audit and policy standards.
• Ensure compliance with internal controls, data governance, and audit requirements for all master data changes.
• Collaborate with cross-functional teams including Sales, Finance, and OTC to resolve data issues or discrepancies.
• Periodically review and cleanse customer master data to maintain system integrity and reporting accuracy.
• Track and report on KPIs including turnaround time for credit reviews and data accuracy.
• Generate and analyse reports related to credit evaluation and credit hold status.
• Support month end closing activities
• Participate in system testing, continuous improvement initiatives, and other tasks or projects as assigned.
• Support internal and external audits by preparing and providing required documentations.
• Establish and maintain cross functional relationships across the business to improve customer satisfaction.

• Minimum two (2) years to five (5) of relevant working experience in credit analysis, account receivable, collections, or customer master data management.
• Diploma or Bachelor's Degree in Accounting, Business Administration, Finance, or equivalent.
• Exposure to a shared services experience or multinational environments is an advantage.
• Good understanding of financial statements and credit risk indicators.
• Familiar with credit scoring models, risk matrices, and data governance practices.
• Familiarity with billing and AR principles.
• Proficient in Microsoft excel (e.g., pivot tables, VLOOKUP, basic formulas)
• Good understanding of AR process.
• Strong communication with internal and external stakeholders. Well converse in English, Bahasa Malaysia in both written and verbal. Ability to converse in Mandarin verbally & in writing would be preferable.
• Able to work independently and ability to multitask and perform well in a fast-paced environment.
• Great attention to details with high level of accuracy in data handling.
• Proactive and solution driven.
• Good documentation and reporting skills.
• Team player with positive and proactive attitude.
• Ability to analyse data and generate structured reports.
• Strong analytical skills and critical thinking skills.
• Strong sense of accountability and ownership in handling sensitive financial data.

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