Customer Service Assistant Executive Job

• Manage customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.
• Prepare related documentation to customer and financial institution.
• Manage and select competitive 3rd party logistic provider for booking of export & local transportation.
• Prepare for credit facilities, as well as co-responsible with sales department for collection of payment.
• Update commission report on monthly basis.
• Maintain good contact with customer at all times in relation to their needs for our products and pre-alert to sales department if abnormal requirement.
• Process respective customer’s complaints by follow up with inter-dept within time frame.
• Process respective customer’s enquiries to relevant person in charge.
• Issue Debit/Credit Requisition, Quotation in the absent of Sales personnel , Sales Contract, GRASS Form and perform general administration relating to customer service

• Minimum SPM or Diploma Holder (Business Administration) with 3 years working experience in manufacturing with knowledge of MPS (Master Production Scheduling), shipping procedure, Letter of Credit and stock planning, trade exemption.
• Committed and good team leader
• Good knowledge in concept of MPS (Master Production Scheduling), logistic facilities as well as trade exemption.
• Possess on analytical skill and positive mindset for improvement on specific task assigned.
• Good interpersonal skills with a pleasant personality.
• Good communications (written, verbal & presentation) and listening skill.
• Good knowledge in Microsoft office.
• Basic Knowledge of ISO 9001, ISO 14001 and OHSAS 18001.

Arkema