About the role: As a Client Success Associate for Taurex, you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers. You will be expected to listen, deliver and care on every single interaction. The role holder will ensure all clients' enquiries and issues are addressed and resolved in a timely manner. Making sure every single client is provided with best customer service through all stages of their journey with us. Responsibilities: Effectively managing the chats, E-mails and calls with clients Identifying and assessing customer's needs to achieve satisfaction Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails Offer support to clients within the specified time frame Updating CRM and keeping records of all communications and action taken Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction Follow standard processes and procedures Consistently take initiative to learn about the markets, FX industry and new platforms and products. Be a team player and collaborate in a proactive way with the customer support to manage time, resources, volume, and customer feedback. Consistently achieve departmental and individual metrics. Capable of adapting to rapidly changing workflows, technologies, and environments. Experience and Qualifications: Minimum diploma holder in any field of study or any working experience. Proficiency in Mandarin and English. Must have strong verbal and written communication skills. Preferably to have 0-2 years of customer service experience. Critical thinking and problem-solving skills. Strong MS Office skills. Person Specification: Excellent communication skills both verbal and written Willingness to commit to long-term career growth and professional developments Critical thinking and problem-solving skills Ability to work under pressure Eager to learn about the financial markets, CFD industry, and Taurex's trading platforms Open-minded and collaborative About us: Taurex- Take Charge of your Trading. Vision - to inspire the financial confidence of traders and investors of the world. Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education. Who is Taurex We are Human. We empower all with Knowledge. We are forging the Future. We earn trust through Integrity. We provide global expertise with a Local Touch With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client's needs. Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service. Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment. We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!