A&I IT is an essential department of Ant International's internal collaboration and operation. We are responsible for internal technical support for employees and office IT infrastructure including but not limited to IM tool, VPN, A&V devices, network, livestream, assets management etc. We promote the organization to upgrade and improve business collaboration and operational efficiency; we are the important backend supporter for all business departments of the company. As a team member, you will work cross-functionally to support our international business and users in KL, Malaysia, and different locations across SEA countries, support office IT infrastructure, provide IT services and IT assets management; manage regional projects such as hardware/software upgrade project and company-wide project support e.g. Double 11, business-specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc. Provide 1st and 2nd level IT support, including desktop-related technical assistance via telephone, ticketing systems, email, and instant messaging tools. Support VIP/VVIP users with desktop and event-related technical assistance. Assist with events and video conferences, including troubleshooting and break-fix support. Support and troubleshoot desktop technologies and applications, such as Microsoft Office. Understand general concepts of reporting and dashboard creation. Communicate proactively with senior executives, ensuring quick resolutions and clear follow-up plans. Quickly learn new technologies and apply data-driven approaches to problem-solving. Ensure proper documentation, notification, tracking, and follow-up of all incidents. Team management experience, preferably in cross-country or multicultural environments. Passionate, high-performing, quick learner, and willing to take ownership. Job requirements: 8+ years of relevant working experience in large enterprise companies Bachelor degree in computer science or any relevant majors Strong knowledge in User & VIP Support and ITIL methodology Proven ability of project management Strong communication skills with different department and stakeholders Fluent in English, Mandarin will be added advantage Preferred Requirements: Familiar with video & audio principle and techniques in livestream support Show more Show less