Workplace IT Security Engineer

• Provide escalated troubleshooting and support assistance for Workplace IT security technologies as well as for native and 3rd party security and workplace endpoint management tools.
• Provide capacity planning and performance monitoring to sustain and improve mobility service availability.
• Ensure thorough testing of solutions for functionality and compatibility.
• Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication.
• Provide change request leadership for the deployment of application or infrastructure related changes.
• Participate in application troubleshooting and security incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams.
• Represent the team in change, incident and problem management calls and manage request queues.
• Maintain and define hardware, software, and configuration standards (Operational Runbooks and Playbooks).
• Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence.
• Manage the process and serve as a subject matter expert for hardening the configuration of various endpoint devices including utilizing appropriate group policy settings, file permissions and access controls to increase Workplace IT security.
• Provide leadership towards accomplishing major upgrades and new product onboarding deployments in the area of Endpoint Security.
• Support other ad-hoc duties been assigned.

• Degree/Diploma in IT, Electronics Engineering or equivalent.
• 5 – 8 years working experience dealing with Endpoint Security with users
• Experienced in Microsoft Intune is a plus
• Good in Microsoft Windows Servers and knowledge of Proxy.
• Good with Microsoft Technologies include Active Directory, Exchange, O365, SCCM, File and Print services.
• Have working experience of using ServiceNow.
• Basic network knowledge including DNS, DHCP, LDAP, network load-balancing.
• Experience in Internet Proxy servers, symantec backup software.

Singtel