Customer Service Executive (Social Media)

Bjak

Petaling Jaya, Selangor
Permanent
Full-time

1 month ago
Apply easily

About UsBjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent serviceRole Overview:We are seeking a highly skilled and proactive Social Media Coordinator to oversee our social media presence and focus on controlling and responding to comments. As the Social Media Coordinator, you will play a crucial role in managing interactions with our audience, fostering engagement, and maintaining a positive brand image.Key Responsibilities:

Monitor comments and messages across all social media platforms, including Facebook, Tiktok, Instagram, Linkedin and others.

Respond promptly and professionally to comments, questions, and inquiries from our audience, demonstrating excellent communication skills and a strong understanding of our brand voice.
Engage with followers and foster meaningful interactions by liking, sharing, and responding to user-generated content and mentions.
Moderate user-generated content and comments to ensure they adhere to community guidelines and brand standards.
Collaborate with internal teams, including marketing, customer service, and public relations, to address customer concerns and provide timely responses.

RequirementsRequirements:

Bachelor's degree in Marketing, Communications, Business, or related field.
strong and current understanding of Youtube, Tiktok, Google, Facebook, and Instagram posting and content moderation rules and regulations.
Excellent written and verbal communication skills, with the ability to communicate effectively and professionally in online interactions.
Strong understanding of social media platforms, tools, and analytics.
Ability to multitask and prioritize tasks in a fast-paced environment.
Attention to detail and the ability to maintain a consistent brand voice and image.
Experience working with social media management tools and platforms.

Strong problem-solving skills and the ability to handle difficult or sensitive situations with empathy and professionalism.
Fluent in colloquial (everyday language) Malay and English. Added advantage if Chinese / Mandarin.

BenefitsBenefit :

You will be working in a fast-growing startup that promotes flexible and open culture.
You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
Fast moving, challenging and unique business problems
Attractive remuneration and performance incentives
Strong learning and development plans for your career growth
Great career development opportunities in a growing company
International work environment and flat organization
Competitive salary
Casual work attire

Bjak