IT Business Performance Senior Analyst

Bayan Lepas, Pulau Pinang
Permanent
Full-time

1 month ago

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —Position Title: IT Business Performance AnalystDivision: Group ITReports to: Head of IT Business & Risk ManagementOVERALL PURPOSE OF THE JOBThe IT Business Performance Analyst plays an important role in driving the performance, efficiency, and strategic alignment of the IT function. This role supports evidence-based decision-making by providing analysis, reporting, and insights into IT operations, project delivery, service performance, financial management, risk and compliance. The Analyst collaborates with IT stakeholders, gathers data, tracks KPIs, and suggests improvements for informed decision-making.PRIMARY DUTIES & RESPONSIBILITIESPerformance Reporting and Analytics

Development of reports and dashboards to provide insights into IT performance and to inform better decision-making
Prepare regular management and dashboard reports to provide insight into IT operations, programs, financials, risk, compliance and other performance areas to support decision making and inform progress against service delivery outcomes
Track and report on KPIs aligned to IT strategy, operational efficiency, and business value.
Analyse data to identify performance trends, cost drivers, service issues, and improvement opportunities.

Stakeholder Engagement

Build and maintain strong relationships with key internal and external stakeholders through effective communication of business risk, compliance and governance standards, practices and management.
Ensure timely and effective communication of IT’s performance to stakeholders across the Toll organisation
Assist the Head of IT Business and Risk Management with managing IT-wide communication including IT Town Hall and roadshow planning and execution.

KNOWLEDGE AND EXPERIENCEEssential

Demonstrated experience in IT business analysis, performance reporting, or similar analytical roles.
Strong skills in data analysis, reporting visualisation (e.g., Power BI, Tableau), and storytelling with data.
Understanding of IT service management (ITSM), project management methodologies, and performance frameworks.
Excellent written and verbal communication skills.
Experience with ITIL practices, KPI frameworks, and business performance metrics.
Strong experience with desktop tools such as MS Powerpoint, Excel, and Word.

Desirable

Experience with enterprise IT platforms (e.g., ServiceNow, Planview, Sharepoint).
Familiarity with financial modelling in an IT context.

Qualifications required

Bachelor’s degree in information technology, Business, Data Analytics, or related field.
ITIL Foundation certification desirable.
Additional certifications in data analytics, business analysis (e.g., CBAP), or project management (e.g., PRINCE2, PMP) desirable.

Key Attributes

Analytical and detail-oriented with a strong problem-solving mindset.
Proactive and outcome-focused with the ability to work independently.
Strong stakeholder management and interpersonal skills.
Comfortable navigating complex data sets and systems.

What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Toll Group

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