Credit Management Executive (Consumer)

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

• Release credit blocks in the system and address requests from various departments in the blacklist mailbox
• Collaborate with the IT team and other stakeholders on system enhancements and defects resolution
• Comprehend and be familiar with consumer policies to handle shared mailbox for internal customer inquiries
• Manage ad-hoc data extraction to verify system functionality or performance and provide recommendations
• Review weekly audit report and weekly report downloading and reconciliation
• Perform routine reviews of consumer reports to maintain accuracy
• Review and process the cases in the Consumer follow-up queue
• Review work processes and recommend strategies for improvements and efficiency
• Perform monthly invoice reconciliation
• Perform additional ad-hoc duties as assigned to broaden knowledge and experience

• Diploma/ Degree in Business Management/ Accountancy or equivalent
• Minimum of 2 years experience and above, preferably in Telco industry
• Proficient in Microsoft Office including Excel (VLOOKUP, PivotTable, etc)
• Knowledge or prior experience in CRM systems will be an advantage
• Prior experience in reviewing policies is a plus
• Experience in process enhancements and improvements is an added advantage
• Strong organizational and time management skills

Singtel