Customer Experience Executive (Night Shift)
Bjak
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Effectively address customer inquiries and concerns via various communication channels, including phone, email, and chat. Provide accurate and timely information to customers while maintaining a high level of professionalism.
- Identify and resolve customer issues promptly, ensuring customer satisfaction and loyalty. Collaborate with internal teams to escalate and resolve complex problems.
- Work during night hours to support customers in the time zone. Maintain a high level of attentiveness and efficiency during the night shift.
- Accurately document customer interactions and details of resolutions in the system. Contribute to the creation and improvement of knowledge base articles for common issues.
- Provide feedback on recurring customer issues to contribute to process improvements. Actively participate in training programs to enhance product and service knowledge.
- Fresh graduates are encouraged to apply.
- 2-3 years of working experience as customer service is a plus point.
- Required language(s): English, Bahasa Malaysia
- Minimum Diploma/Degree in any field
- High level of attention to details.
- Strong work ethic and willingness to take on any tasks.
- Comfortable working in an extremely fast paced and international environment
- Full Training Provided (Theory & Hands-on training)
- Applicants must be willing to work on rotational shifts including evenings & weekends.
- A positive attitude and a commitment to delivering outstanding service.
- Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
- Ability to communicate with customers with a level of empathy.
- Immediate availability is a plus point.
- This role is not open for non-local.
- You will be working in a fast-growing startup that promotes flexible and open culture.
- You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary
- Casual work attire