At Principal, we invest in what matters. And building dedicated teams is where it all begins. We're drawn to people who bring outstanding perspectives, passion, and expertise to help us advance the financial security and well-being of our customers. We also aim to transform our growing business and drive positive change in the communities where we live and work. When we invest in you, and you invest in us, great things happen. About the role The Business Analyst will be expected to provide technical support to users, assisting in system integrations as well as assisting the business in analyzing and providing IT solutions. Key Job Responsibilities Application Support (60%): Adheres to service level agreement (includes troubleshooting), participates in projects based on defined roles, carries out testing & deployments. Understands work assignments including prioritizing based on the agreed delivery dates. Software Development (5%): Develops and maintains ETL tools and reports. People Management (5%): Provides guidance to the team members and maintains good rapport with colleagues. Business Analysis (20%): Manages requirements at the project level to fulfill business needs. The tasks include defining the business requirements, outlining the problems, seeking opportunities and solutions and reports back to the stakeholders. Policies & Procedures (5%): A strong understanding in IT P&P as adhering & enforcing are required. Improves the current processes/procedures . Documentation is required. Knowledge & Training (5%): Attends relevant technical and soft skill trainings including knowledge sharing. General: Practices agile approach where applicable. Assumes any other duties as and when required by Management Key Job Requirements Bachelor&aposs Degree in Computer Science, IT or other related fields of study. Professional certifications such as ITIL and Certified Business Analyst Professional (CBAP) would be an added advantage Minimum 3 years of working experience in providing application/system support and business analysis. Documentation skills: creates business requirements document Analytical skills: performs analysis in a structured manner Problem solving skills: ability to identify, troubleshoot & address issues Communication skills: communicates effectively at all levels Technology skills: working knowledge of SQL databases, IT hardware & software Knowledge on Salesforce and Anti-Money Laundering (AML) systems will be an added advantage Who We Are Principal Financial Group is a Fortune 500 global leader in financial services specializing in insurance, retirement, and asset management. We have 18,000 employees and 51 million customers around the world with over $714B in assets under management. Show more Show less