Service Technician
- Shah Alam, Selangor
- Permanent
- Full-time
- Service maintenance of a range of handheld computer equipment, Autostore system and ASRS system including ad-hoc requests and contractual obligations.
- Management of spare parts stock and ensure that all documentation is in order.
- Provide weekly and monthly reports on the service and maintenance of customers’ work orders.
- Provide updates to customers on equipment repairs and spare parts delivery.
- Implement and improve preventative maintenance schedules and maintenance management system
- Develop service and maintenance practices to improve system reliability
- Work schedule planning to meet operational support and PM program; monitoring of excessive overtime hours
- Work with customers to identify operational and equipment improvement opportunities; identification of better revenue streams
- Initiate discussions for contract renewals with customers; negotiate for longer term contracts
- Comply with administrative requirements including reporting and timesheets
- Participate in site operations meetings; report on performance and maintenance activities
- Diploma or Degree in Mechanical / Mechatronics / Electronics / Communication engineering or equivalent
- Minimum 3 years’ of service experience in the related field
- Understanding of OH&S requirements.
- Ability to work in isolation, make decisions and be results driven
- Great team player and able to work collaboratively
- Ability to think outside of the box when solving problems
- Customer focused
- Ability to develop and maintain effective on-going relationships
- Excellent verbal, written and inter-personal communication skills
- General good attitude and workplace behaviour
- Ability to work after official hours and participate in standby roster for emergency breakdowns
- Ability to work at heights
- Ability to travel to various customer sites in Penang