Job Title -TrainerLanguage - MandarinReporting to Training ManagerLocation - PenangResponsibilities· Design effective training programs.· Prepare training materials.· Conduct training and refreshers.· Support and mentor new employees.· Conduct evaluations to identify areas of improvement.· Monitor, analyse & train trainees’ performance and call out any unusual trends.· Identify training needs by working with operations team and QA.RequirementsRequirements· Degree in discipline or equivalent diploma· 3 years customer service experience with minimum 1 year training experience· Fast learner and independent· Minimum bi-lingual proficiency.· Language proficiency in English and Mandarin is mandatory.· Customer Service knowledge and/or experience is strongly preferred.· Proven experience as corporate trainer in the customer service industry is a plus.· Understanding of effective teaching methodologies and tools.· Willingness to keep abreast of new techniques in corporate training.· Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.· Affluent communication, presentation, and public speaking skills.· Organizational and time management abilities.· Critical thinking, analytical and decision-making abilities
