Company And Job Overview Our client is a freight forwarding and documentation solutions, delivering comprehensive logistics services that streamline international trade and transportation. The ideal candidate for this IT Infrastructure Analyst will have a strong background in management and upkeep of servers, network infrastructure, data and telecommunication systems, while also delivering technical support to end-users. Head office and manufacturing facility are located in Port Klang, Selangor. Job Responsibilities Server & System Administration: Manage and maintain global server infrastructure, including performance monitoring, backups, user ID and email administration, and server security. IT Security Management: Administer enterprise firewalls, VPNs, and antivirus systems; ensure secure network access and up-to-date security configurations in alignment with company policies. Cloud, Network & Data Centre Operations: Oversee installation, configuration, and support of cloud, network, and data centre equipment; proactively manage network traffic and coordinate with vendors for issue resolution. Telecommunication Support: Maintain voice communication systems and patch panels; ensure accurate documentation and collaborate with vendors for updates and troubleshooting. Global End-User Support & IT Coordination: Provide technical assistance to global offices, resolve IT issues, conduct basic training, manage hardware/software licenses, and support IT procurement and documentation. Job Requirements Minimum 3 years of hands-on experience in IT infrastructure and end-user support. Diploma or Degree in Information Technology, Computer Science, or related field. Strong knowledge in Windows Active Directory, Office 365, VPNs, and AWS. Familiarity with Linux/Red Hat and scripting (CMD, PowerShell, Bash) is an advantage. Experience supporting in-house ERP systems. Certifications such as Microsoft Certified Professional, SonicWall, or Cisco are beneficial. Good communication skills in English and Mandarin. To be considered for this role, the relevant rights to work in Malaysia are required. Candidates who require work pass need not apply. Other Information: This role follows U.S. public holidays to align with global operational needs. Occasional support for Malaysia-based colleagues working night shifts, particularly those handling U.S. operations. Flexibility and responsiveness are key, especially when coordinating across time zones and supporting international teams. Show more Show less