At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you Then read on. About the Role Responsible for providing guidance and advisory on risks and controls in operational risk related areas such as distribution, regulatory compliance, financial and operational processes, and systems and information security Operations: Processing/ Compliance Screening Ensure the team processes all outsourced compliance screening in accordance with the agreed Standard Operating Procedures and guidelines. Assist in the implementation of an effective Anti-Money Laundering (AML) Framework to ensure compliance with AML regulations and Group Compliance policies. To carry out AML and Economic Sanctioned Screening to flag out PEP, SDN, tax evasion cases and adverse findings. To carry out screening and reviewing activities in order to ensure compliance with regulatory & AIA requirements along with to reduce any reputational, legal and financial risk. Provide support to liaise with other teams and ensure their requests/queries are promptly responded. Assist to oversee the operations team in Malaysia and ensure they are well-coordinated. Issues are promptly escalated to key Management where appropriate. Ensure task assigned are being processed accurately with prudent risk assessment being performed and within the agreed TAT and Quality as documented in the Service Level Agreement (SLA) with the business partner Perform other responsibilities and duties periodically assigned by supervisor Team Management To review department's resources, processing touch time with superior to ensure department has sufficient resources to deliver the agreed SLA. Constantly review team members' performance and provide necessary guidance to team members for continuous improvement in productivity and quality. Supervise and manage the daily activities of the operations team members Conduct training to new members and conduct errors review session with team members to minimize recurrence of the same error Promote and drive team members' engagement and teamwork Cultivate good customer services attitudes among team members. Process Improvement Monitor and analyze team performance data, identifying areas for improvement and implementing appropriate solution Education & Experience: Candidate must possess at least a bachelor's degree in business administration, accounting, finance, law, Insurance or Financial related qualifications. Specific Skills Possess more than 5 years working experiences in life insurance operations with experience in AML/ CFT compliance related field. At least 3 years of experience in managing a team Professional qualification in AML/CFT will be added advantage Proficiency in working with transaction monitoring and/or screening tools and calibration of these tools. Good in analytical skills, have fundamental knowledge in process improvement related techniques to improve the processes efficiency and effectiveness