Telemarketer

• Conduct outbound calls to potential customers to promote our products or services.
• Engage customers in professional conversations and effectively communicate the benefits of our offerings.
• Proactively recommend product alternatives and cross-sell additional products or services to customers.
• Monitor quality by listening to calls independently and jointly with the sales manager, providing feedback for adjustments.
• Manage key performance indicators (KPIs), ensuring targets are met and reporting on sales development and achievements.
• Work closely with the field sales team, especially regarding shared customers, to ensure a seamless customer experience.
• Strive for continuous improvement and business development by identifying opportunities for process enhancement.
• Demonstrate a problem-solving attitude, high degree of ownership, and a customer-centric approach in all interactions.
• Utilize data processing skills, including proficiency in SAP R/3 and MS Office applications, for accurate record-keeping and reporting.
• Demonstrate a willingness to travel on a very limited basis, such as attending customer events or meetings.
• Thrive in a performance-driven and result-oriented environment, working well under pressure to meet sales targets.

• Possess at least a Diploma, advanced/ Higher/ Graduate Diploma, any field.
• Minimum 3-5 years work experience in sales force, office and UCC work, ideally in a comparable sector
• Sales experience and affinity, talent and enthusiasm for outbound sales business
• Experience in dealing with business customers (professional conversation skills, rhetoric and communication)
• Ability to proactively recommend product alternatives in case of non-availability/ and or suggest offers/ promotions to the customers (cross-selling) incl. follow up
• Quality Management & Monitoring (listening to calls independently and jointly with sales manager, reading emails) and providing feedback for adjustments.
• Key performance indicators (KPI) management, assurance and reporting and forecasting; Monitoring of sales development and monthly target achievements
• Ability to work closely with PT field force (esp. regarding shared customers)
• Striving for continuous improvement and business development Problem-solving attitude, high degree of ownership, service and customer orientation
• Fluent in English, Chinese and Bahasa Malay
• Communication skills and ability to build strong customer relationship.
• High affinity to technology and power tools
• Data processing skills: SAP R/3 and MS Office applications (Esp. Excel and Word)
• Basic willingness to travel on a very limited level (e. g. to meet customers at an event)
• Performance-driven and result-oriented working well under pressure

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