Senior Manager/Director, People Operations Kuala Lumpur, Malaysia

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 23 days ago
DescriptionAbout WPP MediaWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.comRole Summary and ImpactThe Senior Manager/Director, People Operations, plays a pivotal role in ensuring the smooth functioning of HR operations across the country. This role is responsible for driving operational excellence, compliance, and efficiency while supporting business leaders and employees. The individual will lead HR service delivery, optimize people processes, and implement global HR systems in Malaysia. As a key strategic partner, this role will ensure HR operations are agile, compliant, and aligned with business needs.Skills and ExperienceAt WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values:
  • Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
  • Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
  • Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
What you will do:HR Operations & Compliance
  • Ensure seamless HR service delivery, aligning with Malaysia's labor laws and global policies.
  • Lead payroll, benefits administration, HRIS, and compliance audits.
Process Optimization & Governance
  • Identify gaps in HR processes, streamline workflows, and enhance efficiency.
  • Ensure compliance with global HR policies and local labour regulations.
Business Partnering & HR Service Delivery
  • Collaborate with country leaders to address operational challenges and standardize HR workflows.
  • Act as an employee advocate, ensuring fair and transparent HR practices.
HR Systems & Data Insights
  • Act as the key contact for global HR system rollouts, ensuring adoption in Malaysia.
  • Leverage HR analytics to monitor efficiency, compliance, and workforce trends.
Stakeholder & Vendor Management
  • Work closely with global HR teams, vendors, and business stakeholders to align HR service delivery.
Talent, Performance & Learning
  • Oversee performance management, goal setting, and career development initiatives.
  • Manage early talent development and employee learning programs.
Compensation & Benefits
  • Ensure competitive compensation and benefits programs that attract and retain talent.
  • Maintain compliance with Malaysia's regulatory frameworks.
What you will need:
  • 10-12+ years of HR experience, with expertise in HR operations, compliance, and business partnering.
  • Proven ability to lead HR functions and implement process improvements.
  • Proven track record in HR leadership, with a focus on rebuilding functions and managing day-to-day operations.
  • Strong project management skills with a knack for driving change and process improvement.
  • In-depth knowledge of Malaysia's employment laws and government directives.
  • Excellent communication, influencing, and coaching abilities.
  • Proficiency in people analytics and reporting for informed decision-making.
  • Resilience and adaptability to thrive in a fast-paced, matrixed environment.
  • Degree in Human Resources, Business, or a related field.
Life at WPP Media & BenefitsOur passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.Please read our Privacy Notice ( for more information on how we process the information you provide.While we appreciate all applications received, only those candidates selected for an interview will be contacted.#LI-Promoted

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