Senior / Claims Specialist, Motor (TPBI)

Kuala Lumpur
Permanent
Full-time

2 months ago

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers, and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.Job DescriptionThe Motor Claim Specialist is responsible for managing and processing third-party bodily injury claims related to motor accidents for Allianz entities. With extensive experience in the insurance industry, the specialist will handle complex claims, ensuring timely and fair resolution in compliance with Singapore regulations and company policies.Objectives & Key Performance Indicators

Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.
Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.

Key ResponsibilitiesClaims Management:

Evaluate and process third-party bodily injury claims, ensuring accurate assessment of liability and damages.
Conduct thorough investigations, including gathering evidence, interviewing witnesses, and consulting with medical and legal experts as needed.
Determine appropriate claim settlements based on policy coverage, legal liability, and medical assessments.
Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.

Customer and Stakeholder Interaction:

Communicate effectively with claimants, policyholders, legal representatives, and medical professionals to facilitate the claims process.
Provide clear and concise updates to all parties involved, ensuring a transparent and customer-focused approach.

Regulatory Compliance:

Ensure all claims are handled in accordance with Singapore's legal and regulatory requirements.
Maintain up-to-date knowledge of relevant laws, regulations, and industry best practices related to motor insurance and bodily injury claims.

Documentation and Reporting:

Prepare detailed reports and documentation for each claim, maintaining accurate and organized records.
Analyze claims data to identify trends and areas for process improvement.

Collaboration and Team Support:

Work closely with internal teams, including underwriting, risk management, and legal, to support the overall claims process.

Continuous Improvement:

Participate in training and development opportunities to enhance skills and knowledge.
Contribute to process improvement initiatives aimed at increasing efficiency and customer satisfaction.

Qualifications and skills

Professional certification in insurance or claims management.
Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance is preferred.
Minimum 5 years of experience in Motor claims handling with a focus on third party bodily claims
Good knowledge of Singapore's motor insurance regulations and claims processes.
Strong analytical and problem-solving skills.
Excellent communication and negotiation abilities.
Ability to work independently and manage multiple claims simultaneously.
Proficiency in claims management software and Microsoft Office Suite.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Great to have you on board. Let's care for tomorrow.

Allianz

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