Head of Operations APAC Live & Monetization, Trust & Safety
- Kuala Lumpur
- Permanent
- Full-time
- Provide strategic leadership for APAC Trust & Safety operations, ensuring alignment with global objectives and organizational vision.
- Design and lead complex, scalable operational frameworks that drive efficiency, resilience, and measurable impact across diverse APAC markets and multiple layers of management.
- Lead, mentor, and develop high-performing operations teams, fostering a culture of accountability, innovation, and continuous improvement.
- Oversee operational performance through rigorous analysis of KPIs and data-driven insights, ensuring delivery of key business outcomes.
- Own end-to-end strategic vendor management across multiple countries, ensuring accountability for performance, strict compliance with regulatory and internal standards, and consistent delivery of high-quality services through long-term partnership development.
- Proactively identify and address systemic operational challenges and vendor-related risks through cross-functional collaboration and structured problem-solving.
- Act as a senior liaison with policy, legal, and product teams to ensure Trust & Safety operations are deeply integrated with broader platform safety initiatives.
- Champion and drive enterprise-level transformation and change management programs that elevate the maturity and scalability of Trust & Safety operations.Qualifications:Minimum Qualifications:
- 5+ years of progressive leadership experience in operations and vendor management, preferably within global or multi-regional organizations.
- Proven track record of driving high-impact operational strategies and leading teams in dynamic, fast-paced, and highly complex environments.
- In-depth expertise in Trust & Safety frameworks, risk mitigation, and operational execution at scale.
- Advanced analytical skills with a strong focus on performance measurement, vendor accountability, and continuous process improvement.
- Demonstrated success in leading large-scale, cross-functional initiatives and managing complex organizational change.Preferred Qualifications:
- Exceptional communication and influencing skills, with the ability to engage effectively across technical and non-technical stakeholders at all levels, including executive leadership.
- Extensive experience navigating matrixed organizations and managing diverse stakeholder relationships to align on strategic priorities.
- Proven capability in supporting employee wellbeing within high-pressure, psychologically demanding environments.
- Prior experience working within or supporting social media platforms, with an understanding of content moderation challenges, platform safety policies, and community trust dynamics.