Job Responsibility About Us MASDORA is a premium jewellery brand dedicated to exceptional craftsmanship, customer experience, and service excellence. We are seeking an experienced Branch Manager to lead our retail operations, drive sales growth, and maintain the highest standards of service and operational efficiency. Key Responsibilities Sales & Operations Drive branch sales to meet or exceed monthly targets. Implement promotions and upselling strategies. Monitor product handling and showroom presentation. Staff Management Lead, coach, and motivate the team to deliver excellent service. Oversee staff scheduling, attendance, and performance evaluations. Conduct regular training to improve sales and product knowledge. Customer Service Personally handle VIP customers and key transactions. Resolve customer complaints promptly and professionally. Reporting & Compliance Submit daily, weekly, and monthly performance reports to HQ. Monitor inventory levels and request replenishment when necessary. Ensure compliance with security procedures and company SOPs. Job Requirements As the Branch Manager, you will be the company s representative at branch level, responsible for achieving sales and profit targets, leading and motivating your team, safeguarding assets, and ensuring smooth daily operations in line with HQ policies. Requirements Minimum Diploma in Business, Retail Management, or related field. Able to speak in English, Bahasa Malaysia and Mandarin At least 3 years' experience in retail management (jewellery/luxury retail preferred). Strong leadership, communication, and problem-solving skills. Proven track record in achieving sales targets. Able to work retail hours, weekends, and public holidays. Job Benefits What We Offer Competitive salary. Training and career growth opportunities. Supportive and dynamic working environment. Show more Show less