Role Overview We are seeking a dynamic and results-driven Enterprise Operations Lead to oversee post-sales operations and service delivery for our enterprise customers. This role is pivotal in ensuring seamless deployment, support, and lifecycle management of our IoT, Enterprise WiFi, and 5G-based solutions. The ideal candidate will bring operational rigor, customer-centricity, and cross-functional leadership to drive excellence across our enterprise engagements. Key Responsibilities Lead end-to-end operations for enterprise solution delivery, including customer onboarding, provisioning, and support Operate with a sense of urgency in ensuring swift resolution and proactive communication with customers Monitor and optimize operational KPIs, including uptime, incident resolution, and service quality Coordinate with internal teams (network, engineering, product, and customer service) to ensure class-leading customer satisfaction and SLA adherence Manage vendor relationships and third-party integrators to ensure timely and compliant deployments Develop and implement scalable processes for solution rollout and support Collaborate with sales and product teams to align operational capabilities with evolving customer needs Qualifications 8+ years of experience in telecom operations, enterprise service delivery, or technical program management Strong understanding of enterprise networking (WiFi, VPN, SIP, SDWAN), cellular (4G/5G) technologies and connectivity/IOT hardware Excellent communication and stakeholder management skills Proven ability to manage cross-functional teams and external vendors Experience with quantitative management, process optimization, operational tools, dashboards, and incident tracking systems What We Offer Opportunity to lead operations for cutting-edge enterprise solutions in Malaysia's most advanced 5G and AI company Collaborative, supportive and innovative work environment