Field Support Engineers job description A qualified Field Support Engineers provide on-site support for client networks. The engineer must possess knowledge of network hardware, networking, software, and configuration. They address tasks such as the testing, documenting, setting up, and installation of network and IOT hardware. Our ideal candidate is an experienced professional with technical knowledge and able to work independently. You should also be able to interpret sales metrics and be goal-oriented to join the Enterprise team, provide support to Enterprise sales representatives and respond to customer. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. Responsibilities Provide troubleshooting assistance for customer orders, account statuses and relevant problems Provide data and guides to help the enterprise sales team Develop and monitor performance indicators Manage sales tracking tools and report on important information Liaise with account managers to managed customer expectation Stay up-to-date with new product and feature launches and ensure sales team is on board Review pending orders and specific customers' requests to ensure excellent customer service and customer experience Field support engineers are expert professionals who are involved in performing duties related to on-site support. These specialists are required to provide technical support and solutions for technicians working on commercial job sites as well as customers in their homes or companies. Suggest on after sales support and process improvements Requirements Proven work experience as a Sales support specialist or Sales support associate Troubleshooting technical issues. Diagnosing and repairing faults. Resolving products related issues. Electrical / Electronic background candidate will be added advantage Installing and configuring hardware and software. Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills